Your one-stop hub for support, training, and product information.
Need help? Call our Help Desk toll-free: 617-342-5823
Available Mon – Fri, 9:00 a.m. – 4:30 p.m. EST
The NJM and HSB website is provided by Hartford Steam Boiler for NJM team members. It is not intended for NJM agents or customers.
Frequently Asked Questions
Who is the Help Desk designed for?
The helpline is designed for NJM’s field staff and underwriters. The goal is to equip the field staff and underwriters with the product information they need before, during, or after visiting an agent’s office.
Who manages the Help Desk phone line?
A dedicated team of HSB employees who are trained in NJM’s coverages.
When is the helpline available?
The helpline is available Monday – Friday, 9:00 a.m. – 4:30 p.m. EST. If calling after hours, or the line is busy, leave a voicemail to receive a response within one business day.
Who should I contact for fastest support?
Rory Mellon, Client Engagement and Education Manager.
